Who we are
In this Privacy Policy reference to “we” and “us” are to New Ora Limited trading as Phone City Direct.
Our Privacy Policy Objectives
We aim to gather your private information with extreme caution as we understand it is of delicate nature, rest assured your details are in safe hands and your information will be treated confidentially. The information that we accumulate about you is an official requirement, it is a part of our compliance procedure and will be used legally in agreement with the Data Protection Act 1998.
What information we collect and how
1. Any personal details you type in and submit that includes your name, address, phone number, e-mail address, credit/debit card details, bank account details. We aim to hold accurate and up to date information about you. Your information that we hold is available to view once you write in to us. In the unlikely event that you find any inaccuracies in the data held we will delete or correct it promptly.
2. Data which allows us to recognise you, your preferences, and how you use this website. The data is collected from your navigation on our site called ‘cookies’.
3. Your IP address is logged to note your interest in our website.
4. Your preferences logged by email updates that you receive from us.
Why is your personal information held?
Your personal details are collected for numerous rationales including the following reasons:
1. To identify you and set your application apart from others with similar information
2. To comply with legal requirements (e.g. you must be 18 or over to be eligible for any chosen pay monthly contracts)
3. To progress your order to the subsequent stage having passed security
4. For administration purposes within our company including maintaining guarantee records etc
5. For statistical purposes to improve our service to our customers
6. If you have agreed; to notify you of promotional products or services that may be of interest
7. If you have agreed; to be used by third parties for after sales services such as delivery etc
Our parent company is New Ora Limited and we may need to pass the information we collect to other subsidiaries within our group for administrative purposes.
Our reminders
As a sheer courtesy to pay monthly contract customers, we will advise you when your 12/18/24 month minimum contract expires. You may be contacted by post, phone, email, text or any other means that we regard as appropriate.
Your rights
1. You may ask us to update your personal details by writing in to us
2. You can ask us not to send you future marketing communications at any time (however for legal and accounting purposes we are unable to withdraw your information from any other system).
Please submit your request in writing should you wish to unsubscribe from these services, then the following in the main text:
1. Full Name
2. Complete address including postcode
3. Your email address
Please send all correspondence to:
Customer Service
Phone City Direct
54 High Road
East Finchley
London
N2 9PN
Cookies
Cookies are normally utilized to observe visitors patterns of behavior on our website. A "cookie" is a small amount of data that we send to your browser or had disk for storage purposes. Most web browsers can be set to prevent this from occurring, alerting you on receipt of new cookies or disable cookies altogether. The information collected in this way can be used to identify you unless you modify your browser settings. Cookies may be used to enhance security on our site.
|
