Just relax and buy with confidence from London’s No.1 mobile retailer

How to start shopping
If this is your first visit to Phone City Direct the following tips may help you to use this site. You can navigate to different parts of the site by using the buttons on top of the bar as well as selecting the side options. These are links on both the left and right hand side of the site.

An ICO registered business
You may shop with us without any worry as we are ICO registered and your personal data is safe with us. For further information please refer to our Privacy Policy. Having successfully served our customers since 2002 and being reachable at our flag ship store in London you are definitely making the right choice in shopping with us. We aim to work closely with the networks and as a result have become T-Mobile premier partners and Three direct channel partners. Please refer to this link to find out even more reasons why to buy from Phone City Direct.

We aim to keep transparency in all aspects of our business and as a result all our contact telephone numbers are charged at the local rate. If you are uncertain about a particular deal, promotion, tariff , the compatibility of any of our accessories with your mobile phone then please don’t hesitate to contact our help desk on 020 8 442 1888 or email us at support@phonecitydirect.com.

Network Assessments
It is imperative for us to collect some personal details in order for your selected network to assess your application and perform a credit check as our free gifts, mobile phones, accessories and cashback are all of substantial value. We endeavor to bring you market leading deals and aim to exceed our customer’s expectations.

Don’t worry about restrictions when applying with us. We are here to help! In the unlikely event of your application process being restricted if you do not have 3 years address history in the UK then please contact our help desk at support@phonecitydirect.com.

Please contact our help desk if you have failed a credit vet or had no correspondence from us at any time in processing your application. In the event of having had an unsuccessful application please contact Experian or Equifax.

Address verification
In compliance with our security terms we may reserve a small amount of funds from your debit/credit card that shall be refunded in due coarse. The refund is normally processed the same day; it occasionally takes longer for the funds to be credited to your account as they are reserved.

Delivery Terms in short
Unfortunately our security terms limit us to only delivering to the billing address. We cannot deliver to any other destination other than your billing address. Royal Mail will leave a card if you are not available, allowing you to collect your phone from your local depot and simply reschedule a new delivery date.